MCDM'08 - paper no. 6

 

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Modified nominal group technique: what and how?

Rafikul Islam

Abstract:

Continuous improvement in quality of products/services, more often than not, requires implementation of new ideas in the systems. Consequently, generation of good ideas is regarded as a crucial task in quality management. This paper shows how a traditional brainstorming technique can be integrated with the analytic hierarchy process in generating and subsequently prioritizing a large number of ideas. The working of the integrated technique has been shown by means of two exercises:

  1. Identifying important factors to improve quality in teaching, and
  2. Identifying important factors to improve quality in academic institutions administration.
The method can be applied in many similar situations.

Keywords:

Nominal group technique, analytic hierarchy process, quality in higher education, total quality management

Reference index:

Rafikul Islam, (2009), Modified nominal group technique: what and how?, Multiple Criteria Decision Making (4), pp. 125-138

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