MCDM'18 - paper no. 1
RISK PRIORITIZATION USING THE ANALYTIC HIERARCHY PROCESS (AHP) IN TUNISIAN HEALTHCARE DEPARTMENT: REAL CASE STUDY
Marwa Ben Moallem, Derbel Chema, Mohamed Haykel Ammar, Diala Dhouib, Beji Noura
Abstract:
Nowadays, the Tunisian hospital environment is a complex organization; in which, the safety of the patient is a preoccupation of first degree. In our study we focused on the obstetrics and gynecology department of CHU Sfax. And it should be noted that no risk management study has been set up within a hospital logistic chain in this service. In fact, the purpose of this article is to develop a strategy targeting the control of risks related to the patient care activities. The approach was made up of two phases: firstly a qualitative survey based on 20 semi-structured interviews, which were carried out to identify the problems related to care and logistic activities of the obstetrics and gynecology department in CHU Sfax. Secondly, the assessment of the identified risks in the hospital context, is a multicriteria decision problem. In order to lead the evaluation of the 12 objectives depending upon the identified risks, we have chosen the AHP 'Analytic Hierarchy Process' for its simplicity and flexibility. The results of this study brought out a complexity of coordination between basic and peripheral services due to several factors. Moreover, the interviewees highlighted the importance of developing a risk management strategy in obstetrics and gynecology department of Sfax. Finally, we proposed as perspectives, to apply our research in the other services of the hospital in order to control the other kinds of risks.
Keywords:
Priorisation, AHP, semi-structured interviews, healthcare department, risk management strategy
Reference index:
Marwa Ben Moallem, Derbel Chema, Mohamed Haykel Ammar, Diala Dhouib, Beji Noura, (2018), RISK PRIORITIZATION USING THE ANALYTIC HIERARCHY PROCESS (AHP) IN TUNISIAN HEALTHCARE DEPARTMENT: REAL CASE STUDY, Multiple Criteria Decision Making (13), pp. 9-28
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